Centrepoint Technologies TalkSwitch 48 Guide de l'utilisateur

TalkSwitch User GuideRelease 6.12 The owner friendly™ phone system for small business

TABLE OF CONTENTS VIIIRetrieve Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

TALKSWITCH CONFIGURATION 801. Select the Message Waiting Light tab.2. Click the Edit button. The Message Waiting Indication window appears. 3. Select

TALKSWITCH CONFIGURATION 81ADDING IP PHONES This section describes how to configure an IP phone as a local extension. An IP phone can be internal (lo

TALKSWITCH CONFIGURATION 82EXTERNAL IP EXTENSIONS An external IP extension is an IP phone located outside the office that is configured as a local ext

TALKSWITCH CONFIGURATION 832. If required, click the Manual Port Mapping Required link. The Manual Port Mapping window appears. It lists the packet ty

TALKSWITCH CONFIGURATION 84Configuring the router manuallyIf you cannot access the router configuration through the IP Configuration page, configure t

TALKSWITCH CONFIGURATION 85ADDING TALKSWITCH TS-350i AND TS-550i IP PHONES Connecting the TalkSwitch IP phone to the network1. Connect a network cable

TALKSWITCH CONFIGURATION 86IP extension details area1. Set the Location. Choices are:• Internal — The phone is an internal IP extension located within

TALKSWITCH CONFIGURATION 87About programmable function keysThe TS-350i has 6 programmable functions keys, and the TS-550i has 22 programmable keys. Th

TALKSWITCH CONFIGURATION 88Using a key assignment template1. To display the key assignments from a template file, click Open Template. The Open Templa

TALKSWITCH CONFIGURATION 89Programming the TalkSwitchTS-350i or TS-550i IP phone as an external IP extensionIf you are setting up an external IP exten

TABLE OF CONTENTS IXWithout the auto attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

TALKSWITCH CONFIGURATION 90ADDING TALKSWITCH TS-9112i, TS-9133i AND TS-480i IP PHONES To add a TalkSwitch TS-9112i, TS-9133i or TS-480i IP phone withi

TALKSWITCH CONFIGURATION 91If you have not entered a valid available extension number, the phone returns to step a.d) Press the down arrow key on the

TALKSWITCH CONFIGURATION 92IP extension details areaIf you connected a TalkSwitch TS-9112i, TS-9133i or TS-480i IP phone to the LAN and used it to sel

TALKSWITCH CONFIGURATION 93ii) Select the MAC address of the IP phone for the current extension, and then click Select.• You can enter the Phone MAC A

TALKSWITCH CONFIGURATION 94Programming TS-480i softkeys1. Click Configure Keys. This button is enabled if the IP Extension Details area is complete. T

TALKSWITCH CONFIGURATION 957. Reboot the phone. After a short delay, the phone will indicate it is initializing the network, checking for firmware upd

TALKSWITCH CONFIGURATION 96ADDING TALKSWITCH TS-850i IP PHONES Installing the base1. Install the TS-850i base according to the instructions in the TS-

TALKSWITCH CONFIGURATION 97IP extension details area 1. Set the Location. Choices are:• Internal — The phone is an internal IP extension located with

TALKSWITCH CONFIGURATION 984. Select the Handset ID for the extension. Use the handset name as shown on the handset screen.5. After configuring the ex

TALKSWITCH CONFIGURATION 99Checking and updating firmwareOccasionally, you may want to check and/or update the TS-850i firmware.To check the firmware

TABLE OF CONTENTS XTwo TalkSwitch local extensions and one outside caller. . . . . . . . . . . . . . . . . . . . . . . . . . . 213Two outside callers

TALKSWITCH CONFIGURATION 100TALKSWITCH PHONE PROGRAMMABLE KEY FUNCTIONSMany TalkSwitch IP phone models offer programmable keys. The function and assoc

TALKSWITCH CONFIGURATION 101• Pickup any — Do not select a resource. Press the button or softkey to answer a call from an outside number ringing any e

TALKSWITCH CONFIGURATION 102ADDING POLYCOM IP PHONES Adding the extension to the TalkSwitch system1. Launch the TalkSwitch management software.2. Se

TALKSWITCH CONFIGURATION 103• External — The phone is an external IP extension located outside the office, and is connected to the TalkSwitch unit ove

TALKSWITCH CONFIGURATION 104Confirming the Polycom firmware versionThe TalkSwitch system requires the IP phone to have a specific firmware version.1.

TALKSWITCH CONFIGURATION 105Installing a TFTP applicationYou require a TFTP server application to update the phone firmware. One such free TFTP utilit

TALKSWITCH CONFIGURATION 106ADDING GRANDSTREAM IP PHONES Adding the extension to the TalkSwitch system1. Launch the TalkSwitch management software.2.

TALKSWITCH CONFIGURATION 107• External — The phone is an external IP extension located outside the office, and is connected to the TalkSwitch unit ove

TALKSWITCH CONFIGURATION 1083. Once the phone boots up, it will attempt to obtain an IP address from a router DHCP server. Confirming the Grandstream

TALKSWITCH CONFIGURATION 1099. Test to ensure the phone is configured properly by dialing another local extension.Updating the Grandstream firmwareThi

TABLE OF CONTENTS XIConfirming network capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

TALKSWITCH CONFIGURATION 1106. Set Firmware Server Path to the IP address of the PC running the TFTP server.7. Scroll to the bottom of the page and cl

TALKSWITCH CONFIGURATION 111ADDING COUNTERPATH IP PHONESAdding the extension to the TalkSwitch system1. Launch the TalkSwitch management software.2. S

TALKSWITCH CONFIGURATION 112• Both — The phone can be used as an internal or external IP extension. A VoIP-enabled TalkSwitch unit is required. 2. If

TALKSWITCH CONFIGURATION 1131. Install the eyeBeam software. The SIP Accounts window appears.2. Click the Add button. The Properties of Account1 windo

TALKSWITCH CONFIGURATION 114e) If setting up an internal IP extension, set Domain to the IP address of the TalkSwitch unit acting as local proxy. If s

TALKSWITCH CONFIGURATION 115ADDING OTHER IP PHONESOther IP phones with the G.711 codec may work with TalkSwitch but not all features may be supported.

TALKSWITCH CONFIGURATION 116If two lines are used to connect an outside caller to a remote extension, the user at the remote extension can:• Place the

TALKSWITCH CONFIGURATION 1173. Select the Extension tab.Activate extensionThe Activate Extension area allows you to set the name, phone number, hunt g

TALKSWITCH CONFIGURATION 1186. If you have the 3-Way Calling/Conference service from the telephone company, you can select the Use same line connect c

TALKSWITCH CONFIGURATION 1198. If you have the Transfer and Clear service from the telephone company, you can enable the transfer and clear feature. S

TABLE OF CONTENTS XIIThe auto attendant is transferring calls to the wrong extension. . . . . . . . . . . . . . . . . . . . . 256The auto attendant an

TALKSWITCH CONFIGURATION 120Caller optionsThe procedure for setting up the caller options is identical to that described in Local Extension/Fax. See C

TALKSWITCH CONFIGURATION 121RING GROUPSA ring group is a group of local extensions that ring in unison. Local extensions and auto attendants can dial

TALKSWITCH CONFIGURATION 1223. Select a Ring pattern to indicate the call is for the ring group. Choices are Regular, and Alternate 1 to Alternate 5.4

TALKSWITCH CONFIGURATION 123GENERAL VOICE MAILBOXESGeneral voicemail is not associated with any extension, but is for general use or for a group. By d

TALKSWITCH CONFIGURATION 124Notification settingsThe procedure for setting up the notification settings is identical to that described in Local Extens

TALKSWITCH CONFIGURATION 1254. Select the Remove blank messages and hang up automatically checkbox, if you want the TalkSwitch system to delete blank

TALKSWITCH CONFIGURATION 126Alternatively, you can choose Tools > Voicemail Manager > Reset Mailboxes.2. Select one or more mailboxes to delete

TALKSWITCH CONFIGURATION 127PERMISSIONSA local extension can be restricted. If so, it will require an access code before an outside phone number can b

TALKSWITCH CONFIGURATION 128Adding an access code1. Select a code.2. Enter a Code name. This is typically the name of the user, or the name of the off

TALKSWITCH CONFIGURATION 129SYSTEM SPEED DIALSSystem speed dials allow the user to quickly dial an outside phone number from any local extension by di

TABLE OF CONTENTS XIIIServices and systems using Flash or Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

TALKSWITCH CONFIGURATION 130If the phone number is a regular phone number, it can optionally include a pause followed by an extension number. For exam

TALKSWITCH CONFIGURATION 131If using a spreadsheet program (e.g. Microsoft Excel), omit the quotes. For example:Import system speed dial listThe Impor

TALKSWITCH CONFIGURATION 132If you open the .csv file in a text editor (e.g. Microsoft Notepad), each item will be surrounded by quotes. For example:“

TALKSWITCH CONFIGURATION 1331. To enable caller ID name tagging of the entries within the System Speed Dials page, select the Use the first and last n

TALKSWITCH CONFIGURATION 134Phone numbersThe Phone Numbers area allows you to enter the main and distinctive ring phone numbers.The Distinctive Ring s

TALKSWITCH CONFIGURATION 135When the Call Waiting service checkbox is enabled for an external telephone line, a user can pick up a waiting call on tha

TALKSWITCH CONFIGURATION 136Call handlingThe Call Handling area allows you to set up call handling for each telephone number of each telephone line fo

TALKSWITCH CONFIGURATION 1374. Set up call handling to route an unanswered call to an auto attendant or voicemail.a) Select the call handling action.

TALKSWITCH CONFIGURATION 1381. Click Calibrate Lines. The Calibrate Lines window appears. The calibration status of your system is displayed at the t

TALKSWITCH CONFIGURATION 139When Test Complete appears, click Close.OPTIMIZED methodYou will be prompted to terminate your TalkSwitch configuration se

PREFACE XIVPREFACEThank you for purchasing the TalkSwitch phone system. Please read this section before you start installing the product.TALKSWITCH US

TALKSWITCH CONFIGURATION 140As your TalkSwitch system reboots and proceeds with optimization, the Line Optimizer displays progress information.When th

TALKSWITCH CONFIGURATION 141VOIP NUMBERSA VoIP number is like a telephone number. It allows a caller to dial a TalkSwitch system across the TalkSwitch

TALKSWITCH CONFIGURATION 142Activate VoIP numberThe Activate VoIP Number area allows you to activate a VoIP number and select its profile.1. Select a

TALKSWITCH CONFIGURATION 143Username and passwordIf a service provider profile is used, the Username and Password area allows you to enter the authent

TALKSWITCH CONFIGURATION 144If you assign a different value to each extension, the extension with the lowest number of rings will ring first. The othe

TALKSWITCH CONFIGURATION 145CALLER ID (OR CLID) BASED ROUTINGIncoming calls include caller ID information. The caller ID (referred to as CLID in some

TALKSWITCH CONFIGURATION 146Caller ID lookup list or CLID matching listThe Caller ID lookup list area (or CLID matching list in some regions), allows

TALKSWITCH CONFIGURATION 147For example, assume an important client is calling. The system can ring the president when Mode 1 is active during the day

TALKSWITCH CONFIGURATION 148b) If you selected go to auto attendant, select the auto attendant. You can assign the same auto attendant to multiple gro

TALKSWITCH CONFIGURATION 149LINE HUNT GROUPSA line hunt group is a set of lines that are available for making an outbound call. It can use selected te

PREFACE XVWHAT YOU SHOULD KNOWWhile TalkSwitch is customer installable, certain skills are required if you need to route cables or to configure a netw

TALKSWITCH CONFIGURATION 1501. Select the Line Hunt Groups page.Note: Depending on the region, an operator may be dialed using 9 or 0.Activate hunt gr

TALKSWITCH CONFIGURATION 151a) Click Add/Remove Lines. The Add/Remove Telephone Lines window appears.b) Select the telephone lines for the hunt group,

TALKSWITCH CONFIGURATION 152If the dialed hunt group and the overflow hunt group are both busy, the user will hear the busy tone.A hunt group that con

TALKSWITCH CONFIGURATION 153AUTO ATTENDANTS (MENUS)An auto attendant can answer a telephone line or VoIP number, and can be included in the call casca

TALKSWITCH CONFIGURATION 154The TalkSwitch system automatically copies the auto attendants to each TalkSwitch unit on the network. This reduces networ

TALKSWITCH CONFIGURATION 155• go to ring group — Transfers the call to the selected ring group. • play announcement — Plays the selected announcement.

TALKSWITCH CONFIGURATION 156Action performed after auto attendant playbackThe Action Performed After Auto Attendant Playback area allows you to set up

TALKSWITCH CONFIGURATION 1577. Repeat Steps 4 to 6 to re-record the message, or hang up to keep the message.Loading a messageThe Attendant Greetings a

TALKSWITCH CONFIGURATION 158Example auto attendantThe following auto attendant answers incoming calls, and plays the following recorded message:“Welco

TALKSWITCH CONFIGURATION 1592. Have each user set up their voice mailbox by dialing **# and then following the prompts. They will record their names f

PREFACE XVIIMPORTANT INFORMATION Electrical shockDo not open the enclosure, except as instructed to install an upgrade kit. When installing an upgrade

TALKSWITCH CONFIGURATION 160AUTO ROUTE SELECTIONIntroductionAbout automatic route selectionAutomatic route selection (ARS) routes outgoing calls to a

TALKSWITCH CONFIGURATION 161About carrier codesA carrier code is prefixed to the phone number dialed by the user. It tells the telephone company to ro

TALKSWITCH CONFIGURATION 162Setting up automatic route selection and toll restrictionThe Auto Route Selection page allows you to set up automatic rout

TALKSWITCH CONFIGURATION 163Carrier code prefixesThe Carrier Code Prefix area allows you to set up carrier codes the system will automatically use whe

TALKSWITCH CONFIGURATION 164a) Click ARS Hunt Groups. The ARS Hunt Groups window appears.b) Select the Hunt group checkboxes. The selected hunt groups

TALKSWITCH CONFIGURATION 165Regulatory advisory notice Call Redirection & Service Provider Billing AdvisoryUse of the automatic route selection, t

TALKSWITCH CONFIGURATION 166CALL BRIDGE (DISA)Call bridge lets a travelling user place a call through the TalkSwitch system using your company’s long-

TALKSWITCH CONFIGURATION 1673. Enter an Account name. This is typically the name of the user, or the name of a department whose members will share the

TALKSWITCH CONFIGURATION 1681. Select the Auto Call Back page.Using auto call back1. Call the telephone line or VoIP number, let it ring twice, and th

TALKSWITCH CONFIGURATION 169Activate auto call backThe Activate Auto Call Back area allows you to set up an auto call back account, with the name, cal

PREFACE XVIIExternal audio source isolationWe recommend that any external audio source be connected to the TalkSwitch unit using an approved Line Isol

TALKSWITCH CONFIGURATION 1703. To select the hunt groups the user can dial, select the Allow access to hunt groups checkbox. This way the user can acc

TALKSWITCH CONFIGURATION 171PROMPTED CALL BACKPrompted call back lets a travelling user gain access to the TalkSwitch system. This minimizes long-dist

TALKSWITCH CONFIGURATION 172• Configure the system by dialing #, entering the system password + #, and then entering the command.When the system retur

TALKSWITCH CONFIGURATION 173record the announced message using a local extension connected to the TalkSwitch unit, or remotely by calling a telephone

TALKSWITCH CONFIGURATION 174FILE MENUThe File menu has commands for working with configuration files. A configuration file contains parameter settings

TALKSWITCH CONFIGURATION 175Open > TalkSwitch LocationThe Open > TalkSwitch Location command connects to the selected TalkSwitch unit and retrie

TALKSWITCH CONFIGURATION 176SaveThe Save command saves the configuration to the open configuration file or to the connected TalkSwitch unit. The TalkS

TALKSWITCH CONFIGURATION 1772. To save the configuration to the auto-discovered local TalkSwitch system, select the TalkSwitch unit configured as prox

TALKSWITCH CONFIGURATION 178TOOLS MENUMemory Usage1. Choose Tools > Memory Usage. The Memory Usage window appears. It shows the amount of time prov

TALKSWITCH CONFIGURATION 179With the auto update feature enabled, a TalkSwitch system will check a designated TFTP server for new update files every h

Copyright Information© 2009 TalkSwitch, a division of Centrepoint Technologies Inc. All rights reserved.TalkSwitch®, the TalkSwitch logo, Concero®, an

PREFACE XVIIIGUIDE CONVENTIONSThe TalkSwitch User Guide uses the following text elements and icons as visual aids, making the manual more accessible.

TALKSWITCH CONFIGURATION 1803. If you need to suppress distribution of certain files, and/or alter which standard reboot option the TalkSwitch unit wi

TALKSWITCH CONFIGURATION 181Setting up a TFTP server1. Download and install TFTP software to a server accessible by all TalkSwitch units that you will

TALKSWITCH CONFIGURATION 182Call Logging Output (CDR)The Call Logging Output (CDR) command allows you to set up logging of call detail records. For in

TALKSWITCH CONFIGURATION 183Reboot TalkSwitchThe Reboot TalkSwitch command reboots the TalkSwitch units at the specified time. This is required after

TALKSWITCH CONFIGURATION 184Transfer PreferencesThe Transfer Preferences command allows you to set options for transferring callers. You can set optio

TALKSWITCH CONFIGURATION 1851. Select the To Remote Extension tab.2. Select the option if the remote extension is busy:• Ring back extension that tran

TALKSWITCH CONFIGURATION 186To ring group tabThe To Ring Group tab allows you to set call handling for calls manually transferred to a ring group, if

TALKSWITCH CONFIGURATION 187See Connecting a TalkSwitch unit to a PBX on page 21.3. Select the Disable playing of transfer prompts checkbox to disable

TALKSWITCH CONFIGURATION 1881. Choose Options > Call Reminders. The Call Reminder Timers window appears.2. Set the Hold ringback reminder timer to

TALKSWITCH CONFIGURATION 1892. The default Starting RTP port is 6000. If required, enter a different port number ranging from 1024 to 65535.Each TalkS

TALKSWITCH INSTALLATION 1CHAPTER 1Chapter 1: TalkSwitch InstallationTALKSWITCH INSTALLATIONTALKSWITCH PACKAGE CONTENTSTalkSwitch units (part number CT

TALKSWITCH CONFIGURATION 1901. Choose Options > Internal Calls. The Intercom Calls Options window appears.2. Select the Intercom calls follow casca

TALKSWITCH CONFIGURATION 1911. Choose Troubleshooting > Auto Attendants. The Auto Attendants window appears.2. Set the Single digit fall through ti

TALKSWITCH CONFIGURATION 1921. Choose Troubleshooting > Extensions > Regular Analog Extensions. The Regular Analog Extensions window appears.2.

TALKSWITCH CONFIGURATION 1931. Choose Troubleshooting > Extensions > IP Extensions. The IP Extensions window appears.2. Select the Internal IP e

TALKSWITCH CONFIGURATION 1941. Choose Troubleshooting > Fax Detection. The Fax Detection window appears.2. Select the Automatically detect and swit

TALKSWITCH CONFIGURATION 1951. Choose Troubleshooting > Telephone Lines > Audio. The Telephone Lines - Audio window appears. 2. Calibrate the Ta

TALKSWITCH CONFIGURATION 1963. Select one of the calibration methods by clicking one of the radio buttons at left and click Proceed to continue.QUICK

TALKSWITCH CONFIGURATION 197You can also enter the IP address of the desired TalkSwitch unit in the IP field in the Explicit Connection area. Specify

TALKSWITCH CONFIGURATION 198Telephone Lines > Detection and TimersThe Telephone Lines > Detection and Timers command allows you to set telephone

TALKSWITCH CONFIGURATION 199Use a longer time if the auto attendant is misdirecting callers due to echoed digits from cell phones. For example, calls

TALKSWITCH INSTALLATION 2UNIT FRONT PANELThe front panel consists of a power button, four line lights, and the power/data light.Figure 1: Front panel

TALKSWITCH CONFIGURATION 200VoIP VoIP portsThe SIP server port and starting RTP port can be specified for the SIP server for a TalkSwitch VoIP netwo

TALKSWITCH CONFIGURATION 201SupportThe Troubleshooting > Support command allows you to automatically e-mail log files to TalkSwitch Customer Suppor

USING TALKSWITCH 202CHAPTER 3Chapter 3: Using TalkSwitchUSING TALKSWITCHRECEIVING CALLSWith the auto attendantIf you don’t have a receptionist, the au

USING TALKSWITCH 203USING AN ANALOG EXTENSIONThis section describes how to use a third party analog phone with the TalkSwitch system. You can also use

USING TALKSWITCH 204Place out-of-office calls from a local extension 1. Dial 9 (0 in some regions) or 81–88 to choose a hunt group. The hunt group giv

USING TALKSWITCH 205Placing calls on hold1. Press Flash or Recall to place the call on hold.2. Press Flash or Recall again to take the call off hold.3

USING TALKSWITCH 206Unscreened transfer1. Press Flash or Recall to put the caller on hold.2. Dial 9 (0 in some regions) or 81–88 to choose a hunt grou

USING TALKSWITCH 207• If the call came from the auto attendant and the extension has no voice mailbox: “The extension you have reached is currently bu

USING TALKSWITCH 208Conference calling You can set up conference calling between three local extensions, two local extensions and one outside caller,

USING TALKSWITCH 209USING AN IP EXTENSIONThis section describes how to use a third party IP phone with the TalkSwitch system. You can also use these p

TALKSWITCH INSTALLATION 3Line 1 and 3 lights, then Line 2 and 4 lights flashing alternatelyThe firmware and prompts have been updated, and the TalkSwi

USING TALKSWITCH 210Place out-of-office calls from a local extension 1. Dial 9 (0 in some regions) or 81–88 to choose a hunt group. The hunt group giv

USING TALKSWITCH 211While you’re on a callYou can intercept a call while connected to another caller.1. Press Hold to place the first call on hold.2.

USING TALKSWITCH 212Transferring calls to an outside numberYou can initiate a transfer from an IP extension to an outside number.If the telephone line

USING TALKSWITCH 213Some IP extensions display a notification on the screen while the caller is on hold at your extension. If you want to rotate throu

USING TALKSWITCH 214The second method uses the same line connect feature and the telephone company’s 3-Way Calling/Conference service.1. Establish a c

USING TALKSWITCH 215• DND — Do not select a resource. Press the button or softkey to toggle Do Not Disturb mode on or off. Lights or icons are not use

USING TALKSWITCH 216A VoIP-enabled TalkSwitch unit is required for teleworkers to use external IP extensions. The external IP extensions are local ext

USING TALKSWITCH 217MODEMS AND TELEPHONE LINE ACCESSIf your modem is attached to TalkSwitch as an extension, you can configure it to access your telep

USING TALKSWITCH 218Transferring calls from a remote extensionYou can forward calls from a remote extension without using Centrex or 3-way calling ser

USING TALKSWITCH 219CALLS OVER VOIP WITH IP EXTENSIONS AND GATEWAYSIf teleworkers are connected to the system via a certified compatible IP device (i.

TALKSWITCH INSTALLATION 4UNIT BACK PANELFigure 2: TalkSwitch 240vs, 244vs and 248vsFigure 3: TalkSwitch 280vs, 284vs and 288vs Figure 4: TalkSwitch 48

USING TALKSWITCH 220To transfer a caller directly to voicemail from an analog extension:1. Press Flash or Recall *, the mailbox number and hang up.To

USING TALKSWITCH 2214. Dial 2 to change greeting options.This allows you to record a new personal voicemail greeting. The default greeting is: “The ex

USING TALKSWITCH 222If you use remote phone notification, you can accept or reject the notification call when you answer. •Press # to listen to messag

USING TALKSWITCH 223Switching modes automaticallyUse the TalkSwitch management software to set up automatic mode switching. See Scheduling on page 31.

USING TALKSWITCH 224Using call backThe call back feature allows you to initiate TalkSwitch to call you at a specified phone number. This gives you acc

USING TALKSWITCH 225Accepting the call backThere are two ways to accept a call back from TalkSwitch.Directly answering the call back1. Answer the call

CALL DETAIL RECORD LOGGING 226CHAPTER 4Chapter 4: Call Detail Record (CDR) LoggingCALL DETAIL RECORD LOGGINGINTRODUCTIONThis chapter covers the setup

CALL DETAIL RECORD LOGGING 227TalkSwitch unitThe TalkSwitch Unit area allows you to select the TalkSwitch unit that will process the CDRs. It is enabl

CALL DETAIL RECORD LOGGING 2284. Enter the system name in the User Name field of the Log in window, and the system password in the Password field. If

CALL DETAIL RECORD LOGGING 229• T — Transfer state• O — Outbound call• B — Bridged call. For example, a call in on one line that is forwarded over ano

TALKSWITCH INSTALLATION 5INSTALLING THE TALKSWITCH MANAGEMENT SOFTWAREInstalling the software1. If the TalkSwitch unit is connected to a USB cable, di

CALL DETAIL RECORD LOGGING 230calculate the total amount of time spent with a particular customer. The account number can be a numerical code up to 15

VOIP INFORMATION 231CHAPTER 5Chapter 5: VoIP InformationVOIP INFORMATIONABOUT VOIPVoIP-enabled TalkSwitch units route VoIP calls over the Internet or

VOIP INFORMATION 232Connecting to local and IP networksSet up a LAN (local area network) with an Ethernet switch, router, and modem or gateway. The Et

VOIP INFORMATION 233Setting the system IP settingsEach TalkSwitch unit must be configured with a local IP address. These addresses are used to direct

VOIP INFORMATION 234Setting the public IP addressIf you are setting up an external IP extension, or the SIP server of a TalkSwitch VoIP network, you m

VOIP INFORMATION 235If your router supports DDNS, ensure it supports your DDNS provider, and configure it to update the DNS servers.If your router doe

VOIP INFORMATION 2362. If required, click the Manual Port Mapping Required link. The Manual Port Mapping window appears. It lists the packet type, por

VOIP INFORMATION 237Configuring the router manuallyIf you cannot access the router configuration through the IP Configuration page, configure the rout

VOIP INFORMATION 238For example, the following illustration shows external IP extension 151 at a home office, and 152 at a branch office. The external

VOIP INFORMATION 239TALKSWITCH VOIP NETWORKA TalkSwitch VoIP network has at least one SIP device at each location. A SIP device is a VoIP-enabled Talk

TALKSWITCH INSTALLATION 6If you prefer to use Windows Explorer or if the install process does not launch automatically:1. Double-click the My Computer

VOIP INFORMATION 240SETTING UP A TALKSWITCH PROFILE FOR THE SIP SERVERThe TalkSwitch profile for the SIP server shows registration details and contain

VOIP INFORMATION 241SETTING UP A TALKSWITCH PROFILE FOR A SIP CLIENTThe TalkSwitch profile for a SIP client contains registration details and authenti

VOIP INFORMATION 242CONFIGURING VOIP NUMBERS FOR A TALKSWITCH VOIP NETWORKA VoIP number is like a telephone number, and is used to dial a TalkSwitch s

VOIP INFORMATION 243SETTING UP LINE HUNT GROUPSIf a VoIP-enabled TalkSwitch unit is present, hunt group 88 uses the TalkSwitch VoIP network by default

VOIP INFORMATION 2442. Select Profile TS, and then click View Registrar Entries. The Registrar Entries window appears.SERVICE PROVIDER VOIP NETWORKUsi

VOIP INFORMATION 245Before proceeding, ensure you have:• Connected the TalkSwitch system at each location to a network (page 231).• Configured local I

VOIP INFORMATION 246b) Click Settings. The Keep Alive Settings window appears.c) Select the type of ping, as directed by your service provider. Choice

VOIP INFORMATION 2473. Select the codecs your system can use, and clear the unsupported codecs. The following codecs are supported:• G.729 — This code

VOIP INFORMATION 2486. Enter the User/account and the Password (if required) for this number.7. Set up call handling for the VoIP number. For more inf

VOIP INFORMATION 249ADVANCED VOIP CONFIGURATIONOptionally, perform advanced VoIP configuration.Setting up caller IDThe VoIP Caller ID area allows you

TALKSWITCH INSTALLATION 7Alternatively, you can check the versions you are running once the system is connected by following the three steps below.Ste

VOIP INFORMATION 2503. Select the number of VoIP lines to set aside for each service. Choices range from 1 to the number of unreserved VoIP lines at t

VOIP INFORMATION 251• Use high-speed connections on both ends of the callVoIP requires a broadband connection to support simultaneous calls. Please vi

VOIP INFORMATION 252A VPN is most useful for providing employees with remote access to the company network without compromising security. Encryption c

VOIP INFORMATION 253What is a SIP server?The basic IP architecture is client/server in nature. The main entities in the SIP server are the proxy, redi

VOIP INFORMATION 254What is a port number?In an IP address like 64.26.209.103:5060, the port number is 5060; it is the number after the colon. Port nu

TROUBLESHOOTING AND SUPPORT 255CHAPTER 6Chapter 6: Troubleshooting and SupportTROUBLESHOOTING AND SUPPORT TROUBLESHOOTINGSolutions to the following pr

TROUBLESHOOTING AND SUPPORT 2564. From an out-of-office phone, call into TalkSwitch and wait for the auto attendant. Enter command mode by pressing #

TROUBLESHOOTING AND SUPPORT 2572. If calls are ringing, then going into voicemail, TalkSwitch may be set to answer after a predetermined number of rin

TROUBLESHOOTING AND SUPPORT 258I’m unable to place intercom calls from a local extension1. If the local extension has been set up for direct line acce

TROUBLESHOOTING AND SUPPORT 259Extension(s) ring, but there is no callerThis can occur when a caller hangs up after the auto attendant has begun to pl

TALKSWITCH INSTALLATION 8Step 3 — Updating the firmwareThe last step is to update the firmware. Make sure your TalkSwitch is connected to your PC.1. O

TROUBLESHOOTING AND SUPPORT 260Example: You have two TalkSwitch units, six telephone lines and 12 employees. The six lines have the hunt/rollover serv

TROUBLESHOOTING AND SUPPORT 261SUPPORT If you are having problems with the configuration or operation of TalkSwitch, please read this section. If you

TROUBLESHOOTING AND SUPPORT 262For products purchased outside of the U.S. and CanadaTo be eligible to obtain warranty service during the warranty peri

EXTENSION NUMBERS, FUNCTIONS AND COMMANDS 263AppendicesAppendix A: Functions and CommandsAPPENDIX AEXTENSION NUMBERS, FUNCTIONS AND COMMANDSThe follow

EXTENSION NUMBERS, FUNCTIONS AND COMMANDS 2640 (9 in some regions) Dials the receptionist.*0 External PA access to make an announcement through the at

EXTENSION NUMBERS, FUNCTIONS AND COMMANDS 265FUNCTIONS YOU CAN ENTER FROM OUTSIDE PHONESThe following table lists functions that can be entered from o

EXTENSION NUMBERS, FUNCTIONS AND COMMANDS 26630 + # TalkSwitch tells you which mode it is currently using.3 and mode number + # Switch modes (1 = mode

TALKSWITCH AND TELEPHONE COMPANY SERVICES 267APPENDIX BAppendix B: TalkSwitch and Telephone Company Calling ServicesTALKSWITCH AND TELEPHONE COMPANY S

TALKSWITCH AND TELEPHONE COMPANY SERVICES 268VOICEMAILThe Voicemail service gives callers the opportunity to leave a message when your telephone line

TALKSWITCH AND TELEPHONE COMPANY SERVICES 269HUNT/ROLLOVERThe Hunt/Rollover service hunts across a set of telephone lines to find a free line for an i

TALKSWITCH INSTALLATION 9SELECT LOCATION FOR INSTALLATIONSelect a suitable location for installation of TalkSwitch. TalkSwitch can be installed on a d

TALKSWITCH AND TELEPHONE COMPANY SERVICES 270Services using line reversalsIn certain regions, telephone companies may use line reversal signaling to i

TALKSWITCH AND POWER INTERRUPTIONS 271APPENDIX CAppendix C: TalkSwitch and Power InterruptionsTALKSWITCH AND POWER INTERRUPTIONSTalkSwitch settings an

SAFETY AND REGULATORY INFORMATION 272APPENDIX DAppendix D: Safety and Regulatory InformationSAFETY AND REGULATORY INFORMATIONThe following information

SAFETY AND REGULATORY INFORMATION 273Important Notices CE ComplianceThe product models listed below comply with the essential requirements of the Euro

SAFETY AND REGULATORY INFORMATION 274ACTA TIA/EIA/IS-968A, FCC Part 68 and IC CS-03Notice: The Industry Canada label identifies certified equipment. T

SAFETY AND REGULATORY INFORMATION 275Other CountriesFor latest information on regulatory compliance in other markets see http://global.talkswitch.com

TALKSWITCH ONE-YEAR WARRANTY AND RETURN POLICY 276APPENDIX EAppendix E: TalkSwitch One-year Warranty and Return PolicyTALKSWITCH ONE-YEAR WARRANTY AND

TALKSWITCH ONE-YEAR WARRANTY AND RETURN POLICY 277This warranty gives specific rights, and Customer may have other rights subject to jurisdiction. To

SPECIFICATIONS 278APPENDIX FAppendix F: SpecificationsSPECIFICATIONSThe following specifications apply to TalkSwitch units bearing the part number CT.

SPECIFICATIONS 279Analog Extension SpecificationsTelephone Line SpecificationsDimensionsWeightConnector type RJ-11, 2-pinTrunk type Loop startInterfac

TABLE OF CONTENTS ITABLE OF CONTENTSPREFACETalkSwitch usage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

TALKSWITCH INSTALLATION 10CONNECT TALKSWITCH TO A NETWORK OR A PCConnect the AC adapter provided with TalkSwitch from an electrical outlet to the Talk

SPECIFICATIONS 280Regulatory ApprovalsACTA TIA/EIA/IS-968A and FCC Part 68, Industry Canada CS-03FCC Part 15B, Industry Canada ICES-003Power adapter c

COPYRIGHT AND LICENSING NOTICES 281APPENDIX GAppendix G: Copyright and Licensing NoticesCOPYRIGHT AND LICENSING NOTICES© 2009 TalkSwitch, a division o

COPYRIGHT AND LICENSING NOTICES 282C) © 2001–2003 Swedish Institute of Computer Science. All rights reserved. Redistribution and use in source and bin

COPYRIGHT AND LICENSING NOTICES 283F) © 1991, 1999 Free Software Foundation, Inc. 3rd-Party IP Phone configuration library. © 2006 Centrepoint Technol

HOME/OFFICE WIRING GUIDE 284APPENDIX HAppendix H: Home/Office Wiring GuideHOME/OFFICE WIRING GUIDEThis appendix describes phone wiring for North Ameri

HOME/OFFICE WIRING GUIDE 285Demarcation pointThe demarcation point is the point of interconnection between the telephone company facilities and your b

HOME/OFFICE WIRING GUIDE 286Home and home office wiring options prior to adding TalkSwitchAll phones are connected together in a single loop (or in mu

HOME/OFFICE WIRING GUIDE 287Connecting to phone linesUsing one telephone linesingle-line phone cord — 2 pinsUsing single-line phonessingle-line phone

HOME/OFFICE WIRING GUIDE 288OPTION 2 — TalkSwitch controls incoming lines and phonesAdvantages• Home phone system and office phone system are integrat

HOME/OFFICE WIRING GUIDE 289Adding an extension block1. Add an extension block next to the demarcation point.2. Connect the house loops and the phone

TALKSWITCH INSTALLATION 11Internet connectionAn Ethernet cable is supplied with specific unit models.The top LED on the back panel beside the LAN port

HOME/OFFICE WIRING GUIDE 290Connecting to TalkSwitch1. Use a single-line RJ-11 phone cord to connect the demarcation point to TalkSwitch L1.2. Use a s

GLOSSARY 291GLOSSARY* Star/asterisk signThe character at the bottom left of your touchtone telephone keypad.# Number/pound/hash signThe character at t

GLOSSARY 292COCentral office of a telephone company.Communications softwareSoftware to send and receive data over telephone lines via modems.Compressi

GLOSSARY 293FirmwareFirmware is a combination of software and hardware. Microchips that have data or programs recorded on them are called firmware.Fla

GLOSSARY 294LEDLight Emitting Diode. A device that lights up when electricity is passed through. TalkSwitch has five LEDs on its front panel letting y

GLOSSARY 295RolloverRollover (Hunt) is a phone company feature that allows calls to be forwarded to another line if the first line is busy. Most busin

GLOSSARY 296SIP serverA server using the SIP protocol to manage calls between SIP devices.Serial portSerial ports are physical plug-ins. They allow tw

INDEX 297INDEXNumerics3-way calling wait time list 1993-Way Calling/Conference check box 1343-Way Calling/Conference service 161, 185AAboutCall cascad

INDEX 298TalkSwitch TS-350i and TS-550i IP phones 85TalkSwitch TS-850i IP phones 96TalkSwitch TS-9112i, TS-9133i and TS-480i IP phones 90Additional Se

INDEX 299Telephone lines 137Call BackRecording an announcement 170Call Back Bridging Access window 170, 173Call Back Options window 190Call back ring

TALKSWITCH INSTALLATION 12Connecting a single-line analog phoneThis is the basic, simple set-up. All functionality including transferring calls, forwa

INDEX 300Cleaning XVIIClear All Extensions button 128Clear Code button 128Clear telephone line after call transferred check box 185CLID matching list

INDEX 301Delete Password button 126Delete password for mailbox list 126Delete Password window 126Delete Wav File button 40DeletingMusic on hold file 4

INDEX 302queuing callers to... 207Extension tab 57Extension type list 58ExtensionsConnecting 11Numbering convention 17Extensions Requiring an Access C

INDEX 303contacting TalkSwitch 261fax machines 258local area network 259local extensions 258music on hold 257to obtain warranty service 261Hold ringba

INDEX 304Intercom calls area 190Intercom calls follow cascade settings check box 190Intercom Calls Options window 190Inter-digit timeout (IDT) list 16

INDEX 305LoadingAuto attendant messageErasing 156Local area networkConnecting 10Networking TalkSwitch units 16Optimizing TalkSwitch system 18troublesh

INDEX 306More Settings button 43, 44Move Down button 151Move Up button 151MUSIC connector 5Music on holdDeleting file 40Playing on the PA system 40Set

INDEX 307Playing music on hold 40Pager notification 79Pager number box 79Park ringback reminder timer list 188PasswordDeleting 126Password box 44, 45,

INDEX 308QUICK calibration window 138QUICKkMethodLineCalibration 138QUICKMethodLineCalibration 137RRealm/domain box 53Reboot button 183Reboot System w

INDEX 309SSave Template As button 87Save Template As window 87SavingKey assignment template 87Scheduling area 31Scheduling page 29Select button 61Sele

TALKSWITCH INSTALLATION 13If your two-line phone does not have separate jacks, you can use a splitter to join the two lines as shown in Figure 9. Figu

INDEX 310System prompt language for this extension list 117System prompt language list 59System specificationsRecommended 1System Speed Dials page 129

INDEX 311E-mail server settings 46TFTP serverSetting up 181TFTP server location box 180This server requires logon to incoming mail server before sendi

INDEX 312Use system name in caller ID information for all outgoing VoIP calls option 49Use the first and last names specified above to replace the inc

TALKSWITCH INSTALLATION 14Connecting a fax machineIf you are connecting a fax machine to a TalkSwitch unit, plug it into an extension jack.TalkSwitch

TALKSWITCH INSTALLATION 15Option 3 — Automatic fax detection via the auto attendantThe auto attendant can detect incoming fax calls and route them acc

TALKSWITCH INSTALLATION 16Disadvantages: Extra dedicated equipment must be connected and running constantly. A separate sound source is required for e

TALKSWITCH INSTALLATION 17It is important that you place the IP extensions on the same subnet as TalkSwitch. For example, if your TalkSwitch unit has

TALKSWITCH INSTALLATION 18Keep track of the lines and extensionsTo keep track of the extensions and telephone lines connected to each unit, label each

TALKSWITCH INSTALLATION 19Special considerations when connecting multiple units to a LAN Multiple TalkSwitch units on a LAN will function as a sin

TABLE OF CONTENTS IIStep 1 — Check current version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

TALKSWITCH INSTALLATION 202. Ensure the Total Unit Time has increased in the Mailbox Data window. See Memory Usage on page 178.Figure 16: Memory card

TALKSWITCH INSTALLATION 21ENABLING LICENSED ADD-ONSIt is possible to enable the following features on your TalkSwitch:• Attendant Console software• Ca

TALKSWITCH CONFIGURATION 22CHAPTER 2Chapter 2: TalkSwitch ConfigurationTALKSWITCH CONFIGURATIONINTRODUCTIONThis chapter contains detailed information

TALKSWITCH CONFIGURATION 233. Double-click the TalkSwitch icon on your desktop to open the TalkSwitch management software. You can also click Start &g

TALKSWITCH CONFIGURATION 24a) Click Open a Configuration File or Template. The Open File or Template window appears.b) Click Open a File. The Configur

TALKSWITCH CONFIGURATION 25ABOUTThe About page displays and allows you to change system information.1. Select the About page. The System Information a

TALKSWITCH CONFIGURATION 26• The model numbers of the TalkSwitch units in the TalkSwitch system. Clicking the My TalkSwitch system link displays the T

TALKSWITCH CONFIGURATION 271. Select the Administration page. Note: The Region Selection area is only displayed in certain regions. Depending on the r

TALKSWITCH CONFIGURATION 28LanguageThe Language area displays the language loaded into the TalkSwitch system, and allows you to load and remove langua

TALKSWITCH CONFIGURATION 29SCHEDULINGA mode is a period of time when the TalkSwitch system uses a particular call handling setup for incoming calls. M

TABLE OF CONTENTS IIIChange mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

TALKSWITCH CONFIGURATION 30c) Click Settings. The Holiday Settings window appears. The calendar shows the current date in green. d) Select your countr

TALKSWITCH CONFIGURATION 31You can also change the mode by phone.1. Ensure the TalkSwitch management software is closed.2. Pick up a local extension,

TALKSWITCH CONFIGURATION 321. Click Adjust. You can also choose Options > Set Date & Time. The TalkSwitch Date and Time Properties window appea

TALKSWITCH CONFIGURATION 331. Select the NTP Server tab.2. Enter the NTP server.

TALKSWITCH CONFIGURATION 34IP CONFIGURATIONThe IP Configuration page allows you to set up the TalkSwitch system for Internet communications. The Inter

TALKSWITCH CONFIGURATION 35TalkSwitch proxyIf your TalkSwitch system has multiple TalkSwitch units, the TalkSwitch Proxy area displays and allows you

TALKSWITCH CONFIGURATION 36If your router does not support DDNS, download one of the applications specified on www.dyndns.com. To update the DNS serve

TALKSWITCH CONFIGURATION 372. To access the router configuration:a) Click the link containing the IP address of the gateway. The default browser start

TALKSWITCH CONFIGURATION 38If required, you can map different ports. In this case enter the first port in the Starting RTP port box of the VoIP Settin

TALKSWITCH CONFIGURATION 39On-hold settingsThe On-hold Settings area allows you to select the sound to play while the caller is on hold.1. Select the

TABLE OF CONTENTS IVTalkSwitch TS-850i . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

TALKSWITCH CONFIGURATION 40Transfer settingsThe Transfer Settings area allows you to select the sound to play while the caller is being transferred fr

TALKSWITCH CONFIGURATION 411. Select the Email Service page.Email notification settingsThe Email Notification Settings area allows you to add up to 25

TALKSWITCH CONFIGURATION 42TalkSwitch Voicemail ManagementSave message Delete message____________ ______________Note: It may take up to 2 mi

TALKSWITCH CONFIGURATION 43Import an email listThe Import an Email List area allows you to import e-mail addresses from a .csv file.Each entry in the

TALKSWITCH CONFIGURATION 44Deleting the voicemail message will remove it from the TalkSwitch unit. Saving the voicemail message will change its status

TALKSWITCH CONFIGURATION 45iv) Enter the Password of the account from the incoming server. The password will automatically appear in the Incoming Serv

TALKSWITCH CONFIGURATION 46Testing the e-mail server settings1. Click Test Account Settings. A window appears, prompting you to save the configuration

TALKSWITCH CONFIGURATION 47Managing voicemail messagesIf the Notification option is set to Include voice message as attachment, the recipient can play

TALKSWITCH CONFIGURATION 48VOIP CONFIGURATIONThe VoIP Configuration page allows you to set up the TalkSwitch profile for the SIP server or a SIP clien

TALKSWITCH CONFIGURATION 49Provisioning detailsTalkSwitch SIP server1. Select the This TalkSwitch location is the proxy/registrar checkbox. The page e

TABLE OF CONTENTS VProgramming the TalkSwitch IP phone as an external IP extension . . . . . . . . . . . . . . . . . . . . . . . 94If registration do

TALKSWITCH CONFIGURATION 50Line reservationBy default, all TalkSwitch VoIP lines are available for external IP extensions, TalkSwitch VoIP network cal

TALKSWITCH CONFIGURATION 512. Select a Profile (SP 1 to SP 4). Activate profileYou can set up a service provider profile automatically or manually

TALKSWITCH CONFIGURATION 523. Click the Update configuration button. The essential settings for communication with the service provider’s registration

TALKSWITCH CONFIGURATION 53• Simple ping — A standard ping message that works with all SIP servers.• Nortel ping — A ping message that works with Nort

TALKSWITCH CONFIGURATION 54Viewing registration statusClicking the View All Registrations button shows a window with a list of VoIP numbers, their reg

TALKSWITCH CONFIGURATION 55Setting codec optionsA codec is a method of compressing and decompressing audio signals for communication across a network.

TALKSWITCH CONFIGURATION 56LICENSED ADD-ONSAttendant Console allows users to monitor telephone lines, VoIP lines and extensions, and to perform call h

TALKSWITCH CONFIGURATION 57LOCAL EXTENSIONS/FAXA local extension can either be an analog extension or an IP extension.An analog extension is a device

TALKSWITCH CONFIGURATION 582. Select the Extension tab.Activate extensionThe Activate Extension area allows you to enter information about the user an

TALKSWITCH CONFIGURATION 59We strongly recommend you only use supported IP phones. However, if you have an unsupported IP phone, you can select Other

TABLE OF CONTENTS VIRemote extensions and telephone company services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120Ring Groups

TALKSWITCH CONFIGURATION 602. If you set Location to External, select the Time zone that matches the location of the IP phone.3. Use one of the proced

TALKSWITCH CONFIGURATION 61TalkSwitch TS-850i1. Set the MAC address of the phone.• You can select the MAC address from a list of automatically-detecte

TALKSWITCH CONFIGURATION 62Example: You have a fax machine connected to the local extension and don‘t want to reprogram the speed dial numbers with hu

TALKSWITCH CONFIGURATION 63Hotline accessThe Hotline Access area allows you to select the resource that the extension will connect to. This restricts

TALKSWITCH CONFIGURATION 64Hunt group permissionsThe Hunt Group Permissions area allows you to select the hunt groups that the extension can use. You

TALKSWITCH CONFIGURATION 65Caller ID settingsThe Caller ID Settings area allows you to select the phone number that will appear on the other phone whe

TALKSWITCH CONFIGURATION 66Entering the call cascadeFirst, a call enters the extension’s call cascade. This occurs when:• The caller dials the extensi

TALKSWITCH CONFIGURATION 67Setting up call handlingBusy call cascadeThe busy call cascade is used when the extension is busy.1. Select the Mode 1 tab

TALKSWITCH CONFIGURATION 68i) Choose Options > Call Reminders. The Call Reminder Timers window appears.ii) Set the Queue options reminder timer.4.

TALKSWITCH CONFIGURATION 69No answer call cascadeThe no answer call cascade is used when the extension is not answered.1. Select the Mode 1 tab or the

TABLE OF CONTENTS VIILine Hunt Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

TALKSWITCH CONFIGURATION 70• go to auto attendant• hang up• go to VoIP locationc) Select the resource. Depending on the action, resources are voice ma

TALKSWITCH CONFIGURATION 71• go to local extension• go to remote extension• go to ring group• play announcement• go to auto attendant• hang up• go to

TALKSWITCH CONFIGURATION 72Do not disturb cascadeThe do not disturb call cascade is used when the extension is in Do Not Disturb mode.1. Select the Mo

TALKSWITCH CONFIGURATION 73c) Select the resource. Depending on the action, resources are voice mailboxes, extensions, announcements, auto attendants,

TALKSWITCH CONFIGURATION 74• If the extension is not answered, it will continue to ring.• If a local extension has call screening enabled, the caller

TALKSWITCH CONFIGURATION 75Voicemail tabThe Voicemail tab allows you to activate the voice mailbox or announcement, load the greeting, set the action

TALKSWITCH CONFIGURATION 76Mailbox greetingThe Mailbox Greeting area allows you to load a greeting, and configure the voice mailbox as a mailbox or an

TALKSWITCH CONFIGURATION 77• go to auto attendant•perform no action2. Depending on the action, enter the extension number or auto attendant.Notificati

TALKSWITCH CONFIGURATION 78Setting up notification by phone1. Select the Cell/Pager Notification tab.2. Select the Enable remote phone notification ch

TALKSWITCH CONFIGURATION 79Setting up notification by pager1. Select the Cell/Pager Notification tab.2. Select the Enable pager notification checkbox.